PRIVACY POLICY

Welcome to BEST COOPERATION TRADING COMPANY.
We respect your privacy and are committed to protecting your personal information in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL) and applicable E-Commerce regulations.

By using our website, purchasing products, or interacting with our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of personal information:

Personal Identification Information

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • City, region, and postal information

Order & Payment Information

  • Order history
  • Transaction details
  • Payment method information
    (Note: We do not store full debit/credit card details.)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Website activity and analytics

Marketing Information

  • Preferences
  • Responses to promotions
  • Communication history

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Verify transactions and prevent fraud
  • Improve website functionality and user experience
  • Send order confirmations and updates
  • Provide promotional offers and marketing communications (only where permitted)
  • Comply with Saudi legal and regulatory obligations

We only collect information necessary for legitimate business purposes and customer service operations.

3. Legal Basis for Processing

Under applicable Saudi data protection regulations, we process personal data based on:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

Where required, we obtain your explicit consent before sending marketing communications or processing sensitive information.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Save user preferences
  • Analyze traffic and visitor behavior
  • Personalize shopping experiences
  • Support advertising and remarketing campaigns

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We may share your information with trusted third parties only when necessary, including:

  • Shipping and delivery providers
  • Payment gateways
  • Technical and hosting providers
  • Marketing and analytics platforms
  • Government or regulatory authorities when legally required

We do not sell, rent, or trade your personal information to third parties.

6. International Data Transfers

Some of our service providers may process or store data outside the Kingdom of Saudi Arabia. In such cases, we ensure appropriate safeguards and protections are implemented in accordance with Saudi PDPL requirements.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure
  • Cybersecurity threats

Despite our efforts, no online system can guarantee complete security.

8. Your Rights Under Saudi Law

Subject to applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent
  • Request a copy of your personal information
  • Object to certain processing activities

To exercise your rights, please contact us using the information below.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and customer service obligations
  • Meet legal and tax requirements
  • Resolve disputes
  • Enforce agreements and policies

After this period, data may be securely deleted or anonymized.

10. Third-Party Services

Our website may contain links or integrations with third-party services, including payment providers, social media platforms, and analytics tools.

We are not responsible for the privacy practices of third-party websites or services.

11. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Marketing Communications

If you subscribe to our promotional communications, we may send:

  • Offers and discounts
  • Product updates
  • Promotional campaigns
  • Store announcements

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect:

  • Legal or regulatory updates
  • Business changes
  • Service improvements

Updated versions will be posted on this page with the revised effective date.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact us:

Customer Support

15. Consent

By using our website, placing an order, or interacting with our services, you acknowledge that you have read and agreed to this Privacy Policy.

Disclaimer:
This Privacy Policy is provided for general informational purposes and should not be considered legal advice. Businesses operating in Saudi Arabia should consult a qualified legal professional to ensure full compliance with all applicable regulations.