SHIPPING POLICY

By placing an order through our website, you agree to the terms outlined below.

1. Shipping Coverage

We currently deliver across major cities and regions within the Kingdom of Saudi Arabia, including but not limited to:

  • Riyadh
  • Jeddah
  • Dammam
  • Makkah
  • Madinah
  • Khobar
  • Taif
  • Tabuk
  • Abha
  • Other serviceable areas

Delivery availability may vary depending on courier coverage and location accessibility.

2. Order Processing Time

Orders are generally processed within:

  • 1–3 business days after order confirmation
  • Orders placed on weekends or public holidays may be processed on the next business day

Processing time may vary during:

  • Sale periods
  • National holidays
  • High-demand seasons
  • Unexpected operational delays

Once your order is shipped, you will receive shipment confirmation and tracking details where available.

3. Estimated Delivery Time

Estimated delivery timelines within Saudi Arabia:

Region Estimated Delivery
Major Cities 2–5 Business Days
Remote Areas 4–8 Business Days

Delivery times are estimates and may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Customs or regulatory checks
  • Incorrect customer information

We are not responsible for delays caused by courier companies or circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Order size and weight
  • Promotional offers
  • Courier rates

Shipping fees will be displayed during checkout before payment confirmation.

We may occasionally offer:

  • Free shipping promotions
  • Discounted delivery campaigns
  • Special regional delivery offers

5. Cash on Delivery (COD)

Cash on Delivery may be available in selected regions within Saudi Arabia.

For COD orders:

  • Customers must ensure availability at the delivery address
  • Orders may be confirmed through phone or WhatsApp before dispatch
  • Repeated failed delivery attempts may result in future COD restrictions

6. Address Accuracy

Customers are responsible for providing accurate:

  • Full name
  • Mobile number
  • Complete delivery address
  • Landmark or location details

Incorrect or incomplete information may result in:

  • Delivery delays
  • Failed deliveries
  • Additional shipping charges

If an order is returned due to incorrect address details, re-shipping charges may apply.

7. Shipment Tracking

Where tracking services are available, customers will receive:

  • Tracking number
  • Courier information
  • Shipment updates

Tracking updates depend on courier system availability.

8. Delivery Attempts

Courier partners may attempt delivery multiple times.

If the customer:

  • Does not answer calls
  • Is unavailable
  • Refuses delivery

The package may be returned to us and additional charges may apply for re-delivery.

9. Damaged Packages

If your package arrives visibly damaged:

  1. Take photos immediately
  2. Contact customer support within 48 hours
  3. Provide order details and evidence

We will investigate the issue and assist according to our Return & Refund Policy.

10. International Shipping

At this time, international shipping availability may be limited.

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

International delivery times may vary depending on destination country regulations and courier services.

11. Delays Beyond Control

We are not liable for shipping delays caused by:

  • Natural disasters
  • Government restrictions
  • Customs inspections
  • Courier disruptions
  • Force majeure events
  • Public holidays or peak seasons

12. Order Verification

For security and fraud prevention purposes, some orders may require:

  • Phone verification
  • Address confirmation
  • Additional customer information

Failure to complete verification may result in order cancellation.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Customer Support

14. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will become effective immediately upon posting on this page.

By placing an order through our website, you acknowledge that you have read and agreed to this Shipping Policy.