RETURN & REFUND POLICY

Customer satisfaction is very important to us. This Return & Refund Policy explains the terms and conditions regarding returns, refunds, exchanges, and cancellations in accordance with the applicable consumer protection regulations of the Kingdom of Saudi Arabia.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

Customers may request a return or exchange under the following conditions:

  • The item received is damaged, defective, or incorrect
  • The product is unused and in its original condition
  • The product is returned in original packaging with all accessories and invoices included
  • The return request is submitted within the eligible return period

For hygiene and sanitary safety reasons, certain sanitary products may not be eligible for return once opened, installed, or used.

2. Return Period

You may request a return within:

  • 7 days from the date of delivery for damaged, defective, or incorrect products
  • 3 days for reporting missing items or order issues

Products returned after the allowed period may not be accepted.

3. Non-Returnable Items

The following items are generally non-returnable unless damaged or defective upon arrival:

  • Installed sanitary products
  • Used bathroom accessories
  • Opened hygiene-related items
  • Customized or special-order products
  • Clearance or final sale items
  • Products damaged due to misuse or improper installation

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact our customer support within 48 hours of delivery
  2. Share clear photos/videos of the product and packaging
  3. Provide your order number and issue details

After verification, we may offer:

  • Replacement
  • Store credit
  • Partial refund
  • Full refund (where applicable)

5. Refund Process

Approved refunds will be processed through the original payment method whenever possible.

Refund timelines may vary depending on:

  • Bank processing times
  • Payment provider policies
  • Shipping verification

Typical refund processing time:

  • 7–14 business days

Shipping charges may be non-refundable unless the issue was caused by us.

6. Exchange Policy

We may offer exchanges for:

  • Defective items
  • Wrong products delivered
  • Manufacturing defects

Exchange requests are subject to stock availability.

If the requested replacement item is unavailable, an alternative solution or refund may be offered.

7. Order Cancellation

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be possible and standard return procedures will apply.

For customized or special-order items, cancellation may not be permitted after order confirmation.

8. Return Shipping

If the return is due to:

  • Wrong item delivered
  • Damaged product
  • Manufacturing defect

We may cover the return shipping costs.

If the return is due to:

  • Change of mind
  • Incorrect selection by customer
  • Non-defective return request

The customer may be responsible for return shipping charges.

9. Inspection & Approval

All returned items are inspected upon arrival.

We reserve the right to:

  • Reject returns that do not meet policy conditions
  • Apply deductions for damaged or incomplete returns
  • Refuse returns showing signs of installation, misuse, or wear

10. Consumer Rights

This policy does not limit any rights available to consumers under applicable laws and regulations of the Kingdom of Saudi Arabia.

11. Contact Us

For return requests or refund assistance, contact us:

Customer Support

Please include:

  • Order number
  • Product photos (if applicable)
  • Description of the issue

12. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

By purchasing from our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.